Meet Our Staff

Our staff here at Conway-Heaton is here for your convenience. Feel free to contact us with questions or for a test drive.

Meet Our Sales Staff

Generic Staff Photo
Hi my name is Chuck, I am honored to be a sales professional at Conway Heaton! I am originally from Bardstown Ky and was then stationed in Virginia, South Carolina and Illinois serving in the US Navy. I have been in various sales positions over the past 8 years. I began selling accessories for Harley Davidson motorcycles, then transitioned into a sales position for Harley Davidson motorcycles from 2013-2018. In November of 2018 I began a new endeavor to selling automobiles for Conway Heaton, I am so glad to be able to reside and work in Bardstown. Between my wife and I, we have 4 children (all adults) and 7 Grandchildren (still babies). And for those of you still wondering yes I still have a bike, my wife and I still ride. As I start my new career with Conway Heaton I look forward to meeting you and sharing everything I have experienced and learned!
Automotive Sales Professional
Chuck Cooke
Generic Staff Photo
I joined Conway-Heaton in October of 2014 to focus on my passion, automobiles! After becoming a registered nurse, I found I truly enjoyed helping other people however I was compelled to combine both passions of cars and people. I have become successful by creating a refreshing and enjoyable experience for my customers! I have been a lifelong resident of Nelson County and I grew up just south of Bardstown in New Haven, Kentucky. My wife Diana and I have 3 children Kenton, Braden and Leah. I have a very close family which is why Conway Heaton is such a great fit for me; they are a close family and recognize the importance of family time. I am Ford certified and I would love the opportunity to earn your business!
Automotive Sales Professional
Brad Gagne
Generic Staff Photo
Hello ALL! My name is Kristen Littrell. I recently joined the sales team at Conway-Heaton Automotive. I have previous car sales experience and I wanted to stick with it because I absolutely LOVE my job! When someone chooses to do business with me it warms my heart because they are trusting me to guide them which is a huge blessing!! I say that because it is a HUGE step in a person's life when they purchase a vehicle and they are relying on my expertise and guidance with one of the largest purchases they will ever make. Not only is selling cars a passion, I also love Ford brand. I stand behind the product I sell and I support them fully as my son (currently works at Ford) and father (retired from Ford)! Being here at Conway-Heaton has shown me how much they care about their customer's and their employees. I am honored and happy to be here and I hope to see you soon!
Automotive Sales Professional
Kristen Littrell
Generic Staff Photo
Hello, I am Booker T and I am proud to work at the OLDEST FORD DEALERSHIP in Kentucky! I have been in customer service and sales for 13 years. I was born and raised in Bardstown, KY. I graduated from Bardstown High and ITT Technical Institution with a degree in computer and electronics. Yes, I certainly changed directions! My passion for meeting new people and automobiles drove me right to the automotive sales industry. Purchasing a vehicle can be intimidating, when I visited Conway-Heaton I saw first-hand the fun, laid back and professional culture here. This is my dream job, having the opportunity to help people make their second largest purchase they will ever make! In my free time, I enjoy spending time with my handsome son, my beautiful daughter, and also my beautiful better half Sarah. I also enjoying the outdoors and working on my car projects! I'm very grateful for my family and this exciting job opportunity at this historic Ford Dealership. Stop by to see me, I would like to meet you and become your new friend and show you why car buying can be fun!
Automotive Sales Professional
Booker T. Polin
Generic Staff Photo
Hello - my name is Ann Taylor. I have recently joined the Conway-Heaton team in July of 2019. After some life changing events that took place in my life and 24 years with Heaven Hill Distillery, I decided to follow my passion to help others and guide them with compassion and understanding to make their car buying experience the best they have ever had. I’ve always had a love for cars and have a new found passion for connecting with people. Being a part of the Conway-Heaton team allows me to have both and for that I am truly thankful to finally be in a position that is very rewarding and satisfying. I am a lifetime resident of Nelson County. I’ve lived in the Balltown, Icetown, New Haven, St Thomas parish, Cox’s Creek and Bardstown area. I was formerly a Willett and parents are Bobby and Sadie Willett. I am married with 3 grown children, 5 step children and 6 grandchildren (yes, we are the Brady bunch, LOL). Which is another reason why Conway-Heaton is a wonderful fit in my life - they are all about family and doing what they can in every possible way to help others. If you are in the market to make your next purchase for a vehicle OR ready to make your first purchase - please come see me! I will do all I can to make your buying experience one of the best you have ever had. Thank you and God Bless.
Automotive Sales Professional
Ann Taylor

Our Location

810 N. 3rd St.
Bardstown, KY 40004

Sales: 502-348-3929
Scroll Up

Sales Hours

Monday8:30 am - 6:30 pm
Tuesday8:30 am - 6:30 pm
Wednesday8:30 am - 6:30 pm
Thursday8:30 am - 6:30 pm
Friday8:30 am - 6:00 pm
Saturday8:30 am - 4:00 pm

Service Hours

Monday7:30 am - 5:00 pm
Tuesday7:30 am - 5:00 pm
Wednesday7:30 am - 5:00 pm
Thursday7:30 am - 5:00 pm
Friday7:30 am - 5:00 pm
Saturday8:00 am - 2:00 pm

Parts Hours

Monday7:30 am - 5:00 pm
Tuesday7:30 am - 5:00 pm
Wednesday7:30 am - 5:00 pm
Thursday7:30 am - 5:00 pm
Friday7:30 am - 5:00 pm
Saturday8:00 am - 2:00 pm

Body Shop Hours

Monday7:30 am - 5:00 pm
Tuesday7:30 am - 5:00 pm
Wednesday7:30 am - 5:00 pm
Thursday7:30 am - 5:00 pm
Friday7:30 am - 5:00 pm
Saturday8:00 am - 2:00 pm
Scroll Down

Great friendly staff. Very helpful.

- Gina Hutchins, GOOGLE

Always great people to work with, the service was done on time and correctly,

- Thomas Shakarian, CARS

Carl is a awesome Service Advisor! Kept me updated on the status of the repair on my Explorer! He deserves a BIG Pay raise!

- Kenneth Foster, CARS

Everyone at Conway Heaton is pleasant to work with ! They go above and beyond for their customers !

- Rebecca Becker, CARS

My wife had a car that was making her afraid to drive anywhere because we spent a lot (for us) of money in repairs in the last 5 months. Even employees at the Chevy dealership told us it was time to trade it in and get a new car. So we came into Conway-Heaton to see what they had. My wife didn’t...

- Jeremy Voorhees, GOOGLE

Impressed with the way our issue was handled...quick,concise and friendly. Appreciate being made to feel like a person...not just a number. They got us in because we were trying to leave on vacation and provided a ride home and back to you...a real service for us since we only have one vehicle....

- Daniel Gimter, CARS

My recall work was done very quickly and all seems well. I also appreciate the reminders and calls

- AndreaB, EDMUNDS

They were busy and short a tech but still got me in and took care of the problem.

- chris tarrence, GOOGLE

Kristen littrell was an amazing sells woman stayed positive and made sure I was satisfied couldn’t ask for a better experience with her as my sales woman highly recommend asking for Kristen littrell

- Maxforce2323 Ramsey618, GOOGLE

Stopped in for an oil change on my 2005 Jeep Grand Cherokee. It has 186,000 miles. Them to also check around under the engine as it has been leaking some oil. They checked it over good and gave me an estimate for fixing the problem and also found that a rear taillight was also not working. I didn?t...

- William Maddox, CARS

Sales person Kristen Littrell is awesome. She didn't try pressuring me to buy a vehicle "off the lot". She located the vehicle/model & options that I wanted, at the right price. She made sure I received all available incentives. She is all about Customer Satisfaction!

- Doug Branson, DEALERRATER

I bought my 2013 Kia from Conway , I have been very satisfied with the service. Everyone was so nice an I would remend ANN TAYLOR to anyone that is looking to buy. Specially if you are female an is looking for a vehicle. She was so understanding an patient with me. She knew alot about the car...

- Audrea Chesser, GOOGLE

Very helpful and friendly, would definitely trade with them again.


Everyone was nice, understanding, and done everything they promised.

- Jeffrey Mullins, CARS

Had a great buying experience. Sales Associate, Kristen and dealership were great and worked to ensure my car buying xperience was a great one.

- Richard Durham, CARS

Always fast, friendly and professional service!

- Christy, EDMUNDS

The staff was very personable and professional throughout the entire process. They offer an excellent product at a fair price while continuing to stand behind their vehicles once they have been driven off of the lot. I will continue to buy my vehicles at Conway-Heaton and look forward to many years...

- Wade Weis, GOOGLE

Christy was very helpful

- Sundancer, EDMUNDS

Quick in and out. Staff friendly and helpful. I bought my vehicle at this dealership. Always get serviced there. They do outstanding job, and price always fair

- Patrick Conway, CARS

They were courteous and answered all my questions. Price was what he estimated and no hidden charges. I will be back for any repairs needed in the future.

- Leslie Newsome, CARS

Steve/Karl at the Conway-Heaton service department ordered and arranged installation and alignment of 4 Michelin tires. A great price on the tires and Ford certified installation and alignment. A terrific service department. Highly recommend.

- David Barnes, CARS

Down to earth family type environment. The sales staff was very pleasant to work with, and not pushy. There was a small problem with the truck I bought that was corrected by a service bulletin, and the manager allowed me to use a loaner while the work was being done. If you're in the market for a...

- Billy Green, CARS

The only one I trust with my vehicle, and personal service is great😃

- _Sabathia _, GOOGLE

The sales staff at Conway Heaton were very eager to earn my business. They went above and beyond to help me get the truck that I wanted which was not an easy task. They looked high and low, and in the end I am very happy with my Ford 350. I also was extremely thankful to the finance department who...

- Michael Grimes, GOOGLE

Quick service and very friendly. They got me in early and I could continue with my normal activities

- Mary Morgan Mrs, CARS

They have lifted trucks with full warranty! Check them out.

- Kai Herrmann, GOOGLE

My salesman Pikey was very knowledgeable about my vehicle and helped me through the entire purchasing process with great professionalism.

- Jack Kelley, GOOGLE

Got an appointment within a week of my call. My vehicle was taken in on time and all work was completed within an hour. Love that this company is always on time - no delays and everyone is very courteous and friendly!

- Veeflee, EDMUNDS

Our new Explorer arrived as promised and has more than met our expectations. Thanks to all the Conway-Heaton family!

- Gary Bishop, CARS

Kristen is a great sales person, she knows her Ford vehicles. Very Good experience. Thanks.

- Travis Pickerell, GOOGLE

Great service


Booker and John were great! This was an easy uncomplicated experience!

- Amy Settles, CARS

Chuck Cooke was very helpful in finding the vehicle I was looking to purchase. Very good group to work with...made buying a car a very pleasant experience.

- Marcie Smitha, CARS

Sometimes you take for granted - great service. You only truly value service when you're in a pinch and you need it. I couldn't speak more highly of Conway Heaton, and their service department. I recently moved to the area and have found an honest, convenient and high quality spot to service my...

- Josh Dugan, GOOGLE


- dave phelps, GOOGLE

Great service

- M Rashad, GOOGLE

Crystal, the driver that took me to work & Robbie F. Are wonderful people, very professional

- Linda M, EDMUNDS

A Did great work and helped me out greatly. I would highly recommend them to anyone.

- Justin Hall, CARS
View All Testimonials